Upholstered 2-in-1 Fabric Chair with Waist Pillow

• Espago home assures you of consistently delivering premium home products that meet the world's highest standards for quality and safety, and are delivered on time and to specifications. If you are unsatisfied with your purchase, return it within 90 days of delivery. Please note that all returns must be unused, unwashed, undamaged and with all packaging, labels and tags intact and attached to the item.

Product returns:

We understand that an item may not meet your needs or simply not match your decor. If for any reason you are not satisfied with your purchase, you have 90 days from the date of delivery to request a return or exchange. For all eligible returns, merchandise must be unused, undamaged, and returned in its original packaging with labels and tags intact. Otherwise, the product may not be returned.

To request a return, exchange or refund, please email support@espagohome.com. Please state the reason for the return and attach a photo or video of the item. Once your request is approved, we may request a tracking number for your item. The original shipping fee will not be refunded or refunded. You are responsible for paying your own shipping costs when returning items to Espago Home. If the item cannot be shipped, we will create a return label. Upon receipt of the returned item, we will issue a full refund to the original payment (excluding shipping charges). Please note that all refunds will be processed within 7 business days. If you can't find what you're looking for in our return policy, please contact support@espagohome.com.

Order Cancellation Before item has been dispatched:

If you need to cancel your order, you must do so within 24 hours and before the item is dispatched that same day to receive your refund.
To cancel your order immediately, please contact support@espagohome.com or call support. Provide your order details such as order number, recipient name and email address. Your refund will be processed within 7 business days.

Canceling an order after it has been dispatched:

If you need to cancel within 24 hours of placing your order but before the item has been delivered, you will receive a refund less a flat restocking fee . Upon receipt of the returned merchandise, your refund, less a flat recall fee, will be credited to your original payment account within 7 business days.

Product returned:

You can request a return label for all returned items. In order to prepare for the return, please let us know one of the following return reasons in advance. we would need photos and videos of the product and packaging.

Defective product:

If you believe you have received a faulty or defective item, we will promptly resolve the issue. Please contact support@espagohome.com before returning any item.  

I received the wrong item:

We follow a careful selection procedure to ensure that each item in your order is correct, but occasionally errors may occur. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. Once you have sent item intended to be returned, please email us at support@espagohome.com with your order details. At your request, we will either send you the correct item or arrange a refund.

Items damaged in transit:

In the unlikely event that your item does not arrive in perfect condition, please refuse delivery immediately and contact us at support@espagohome.com. We will work with the shipping company to expedite your new replacement order. Alternatively, we may file a claim with the shipping carrier and request a refund after receiving confirmation.

Lost or Missing Items:

If your package is lost or appears to be lost, please email our Customer Service team at support@espagohome.com with your order number and tracking number. You will now be able to initiate a claim for your lost package. This claim will help you recover lost or missing packages. Once this process is complete, it will take up to 7 days to receive official confirmation from the shipping company. 

• Dual-use Design: With 2 types of feet, this armchair can be used as a rocking chair when installed with the rocker feet or you can install it with upright feet to be an ordinary sofa chair. You can customize this chair according to your preference. Both types of feet are equipped with foot pads to prevent scratches on the floor.
• Sturdy Construction & Selected Material: The armchair is supported by natural rubber wood legs and solid wood frame, which is sturdy enough to withstand up to 330 lbs. Besides, it is filled with high-quality soft sponge and covered with breathable linen to offer you a comfortable sitting experience.
• High Backrest & Cozy Armrest: The wide and high backrest will support your spine nicely and distribute pressure evenly when you lean on it or rock it. Moreover, ergonomic armrest is designed for relaxing your arms and hands, relieving your fatigue. It is equipped with a pillow to provide optimal comfort.
• Wide Application: The elderly can sit on the rocking chair to read newspapers, or the young can put the accent chair on the balcony to enjoy leisure time. With clean line and elegant style, this multifunctional armchair blends perfectly into any decor. It is ideal for bedroom, living room, balcony, office, etc.
• Easy to Assemble: This 2 in 1 armchair comes with a clear and brief instruction, which has straight forward illustrations and descriptions. Each screw and part has its own code to let you easily understand the assembly progress, taking you little time and energy.

• If the item is in stock, your order should be dispatched within 24 hours of receipt of payment on weekdays. If you order multiple items with different shipping timeline, they may be dispatched separately. Delivery usually takes 1-5 days, depending on the destination and courier. In the event of unforseen occurrence, the processing of your order may be delayed. However, we guarantee that your order will be processed quickly. Espago home will take all reasonable precautions to protect the product from damage in transit. However, product damage may occur during transit from the shipping facility to your home or business. If your item is damaged in transit, please contact us immediately at support@espagohome.com within 3 business days of receiving your parcel. Note any visible damage (scratches, dents, etc.) or operational damage (system not working), take digital photographs, and provide us with detailed evidence of the damage. This helps us process damage claims upon delivery to the shipping carrier. 

Shipping Methods & Procedures

• All orders are shipped out via DHL,Top ship,GIG etc. or local dispatch couriers.
• We ship products throughout Nigeria except some remote areas .
• If we find that we cannot deliver to the address you entered, your order will be canceled and you will receive a reminder email. Your payment will be refunded within a few business days.
• In some cases doorstep delivery might not be avaliable(for customers living outside Lagos) ,in that case you might have to go pick up your item at a collection point close to you.
• We do not ship to  PO Box addresses.
• After placing your order, you will receive an order notification to confirm your order. Once your item has been shipped, you will receive a shipping notification containing your order number, carrier information, date and time of your order, order status,  for your shipped item depending on the courier. To know the exact location of your shipment, please contact support.

Note:Please double check that you have entered the correct shipping address in your order before making payment as that is where your item would go to.We are not responsible for return shipping costs if the product does not meet your expectations or if an incorrect order is placed by you after the order has been shipped. 

This product is valid for international shipping,shipping cost will apply ,please contact support for more information.

Material	Rubber wood + pine wood + linen + sponge
Dimension of rocking chair	28" x 31" x 40" (L x W x H)
Dimension of sofa chair	28" x 25.5" x 42" (L x W x H)
Net weight	51 lbs
Weight capacity	330 lbs
Box Qty	1(May vary by batch)