Patio Rattan Furniture Set in Five Pieces with Ottomans and Cushions

• If the item is in stock, your order should be dispatched within 24 hours of receipt of payment on weekdays. If you order multiple items with different shipping timeline, they may be dispatched separately. Delivery usually takes 2-5 days, depending on the destination and carrier. In the event of unforseen occurrence, the processing of your order may be delayed. However, we guarantee that your order will be processed quickly. Espago home will take all reasonable precautions to protect the product from damage in transit. However, product damage may occur during transit from the shipping facility to your home or business. If your item is damaged in transit, please contact us immediately at support@espagohome.com within 3 business days of receiving your parcel. Note any visible damage (scratches, dents, etc.) or operational damage (system not working), take digital photographs, and provide us with detailed evidence of the damage. This helps us process damage claims upon delivery to the shipping carrier. 

Shipping Methods

• All orders are shipped out via DHL or XDP.

1. We ship products throughout the UK with the exception of the Channel Islands (such as Jersey and Guernsey), the Isle of Man, the Isles of Scilly, the Shetlands, the Scottish Isles and some remote areas (such as Mallaig).

Note:
If we find that we cannot deliver to the address you entered, your order will be canceled and you will receive a reminder email. Your payment will be refunded within a few business days.

2. We do not ship to FPO, APO and PO Box addresses.

3. If the postal code starts with AB, PA, BT, JE, GY, IV, HS, PO, KA, EH, KW, PH, ZE, TR, additional shipping charges will apply. 

• After placing your order, you will receive an order confirmation email to confirm your order. Once your item has been shipped, you will receive a shipping confirmation email containing your order number, carrier information, date and time of your order, order status, and a tracking number for your shipped item. To know the exact location of your shipment, please track the item on the carrier's official website.
• Note:Please double check that you have entered the correct shipping address in your order before making payment as that is where your item would go to.We are not responsible for return shipping costs if the product does not meet your expectations or if an incorrect order is placed after the order has been shipped. 
• This product is not valid for international shipping.

Espago home assures you of consistently delivering premium home products that meet the world's highest standards for quality and safety, and are delivered on time and to specifications. If you are unsatisfied with your purchase, return it within 90 days of delivery. Please note that all returns must be unused, unwashed, undamaged and with all packaging, labels and tags intact and attached to the item.

Product returns:

We understand that an item may not meet your needs or simply not match your decor. If for any reason you are not satisfied with your purchase, you have 90 days from the date of delivery to request a return or exchange. For all eligible returns, merchandise must be unused, undamaged, and returned in its original packaging with labels and tags intact. Otherwise, the product may not be returned.

To request a return, exchange or refund, please email support@espagohome.com. Please state the reason for the return and attach a photo or video of the item. Once your request is approved, we may request a tracking number for your item. The original shipping fee will not be refunded or refunded. You are responsible for paying your own shipping costs when returning items to Espago Home. If the item cannot be shipped, we will create a return label. Upon receipt of the returned item, we will issue a full refund to the original payment (excluding shipping charges). Please note that all refunds will be processed within 7 business days. If you can't find what you're looking for in our return policy, please contact support@espagohome.com.

Order Cancellation Before item has been dispatched:

If you need to cancel your order, you must do so within 24 hours and before the item is dispatched that same day to receive your refund.

To cancel your order immediately, please contact support@espagohome.com or call support. Provide your order details such as order number, recipient name and email address. Your refund will be processed within 7 business days.

Product returned:

You can request a return label for all returned items. In order to prepare for the return, please let us know one of the following return reasons in advance. we would need photos and videos of the product and packaging.

Defective product:

If you believe you have received a faulty or defective item, we will promptly resolve the issue. Please contact support@espagohome.com before returning any item.

I received the wrong item:

We follow a careful selection procedure to ensure that each item in your order is correct, but occasionally errors may occur. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. Once you have sent item intended to be returned, please email us at support@espagohome.com with your order details. At your request, we will either send you the correct item or arrange a refund.

Items damaged in transit:

In the unlikely event that your item does not arrive in perfect condition, please refuse delivery immediately and contact us at support@espagohome.com. We will work with the shipping company to expedite your new replacement order. Alternatively, we may file a claim with the shipping carrier and request a refund after receiving confirmation.

Lost or Missing Items:

If your package is lost or appears to be lost, please email our Customer Service team at support@espagohome.com with your order number and tracking number. You will now be able to initiate a claim for your lost package. This claim will help you recover lost or missing packages. Once this process is complete, it will take up to 7 days to receive official confirmation from the shipping company.

Create a space for outdoor relaxation and enjoyment with this 5-piece patio furniture set! Ergonomically designed with soft padded cushions, ergonomic backrests and curved acacia wood armrests, the armchairs are comfortable enough for long time sitting. Likewise, the practical side table with solid acacia wood tabletop makes needed items within reach. And 2 ottomans with cushions will be the perfect space to relax your feet. You can use them as extra seats as well for great convenience. What's more, the fade-resistant and sun-protective PE wicker as well as the rustproof steel frame endow the better outdoor adaptation to this outdoor lounge chair set. If you are looking for such a wicker furniture set, don't hesitate to place an order!

5PCS Patio Sofa Set for Free Combination: This 5-piece outdoor PE wicker furniture set includes 1 coffee table, 2 ottomans and 2 sofas, which allows you to rearrange them in various combinations to fit your different places, such as patio, garden and poolside, etc. Please refer to the size instructions before purchasing to avoid unnecessary trouble.

Extra Ottoman and Coffee Table: This outdoor conversation set is designed with 2 footrests that are not only use as additional seats but serve as cozy ottomans, greatly meeting your different needs. And the convenient acacia wood handles make carrying easy. Moreover, the side table with solid acacia wood tabletop holds different items steadily.

Weather-resistant Rattan and Steel Frame: Made of sun-protective and fade-resistant mix brown PE rattan, as well as supported by the sturdy steel construction with non-slip foot pads, this outdoor lounge chair set ensures high durability and strong stability for outdoor use. Besides, the front legs of the armchairs feature adjustable foot pads to keep the armchairs balanced.

Soft Padded Cushions: All the cushions are filled with high-density sponge and cotton that provide you with comfortable sitting feelings. And the removable and washable seat cushion covers allow you to clean them with ease. Note: 1) Please always keep cushions dry to prolong the service time. 2) Due to the light avoidance and light exposure, the color of the cushions is slightly different.

Ship in 2 Boxes: This 5-piece garden furniture set is packed in 2 boxes that may arrive on different days. And box 1 includes all required screws. We suggest that please do not tighten all the screws until all the holes are aligned to facilitate the installation.

• Colour of PE Rattan: Mix Brown 
• Colour of Cushion: Off White 
• Material: PE Rattan, Steel, Acacia Wood, Polyester, Sponge, Cotton 
• Dimension of Each Armchair: 64 x 60 x 74 cm (L x W x H) 
• Dimension of Each Ottoman: 63 x 51 x 41 cm (L x W x H) 
• Dimension of Coffee Table: 44 x 44 x 42 cm (L x W x H) 
• Dimension of Back Cushion: 54 x 42 x 12 cm (L x W x Thickness) 
• Dimension of Seat Cushion: 53 x 50 x 7 cm (L x W x Thickness) 
• Seat Height of Each Armchair: 34 cm 
• Seat Height of Each Ottoman: 33 cm 
• Net Weight of Each Armchair: 8 kg 
• Net Weight of Each Ottoman: 5 kg 
• Net Weight of Each Coffee Table: 4 kg 
• Weight Capacity of Each Armchair: 160 kg 
• Weight Capacity of Each Ottoman: 160 kg 
• Weight Capacity of Coffee Table: 40 kg 
• Box Qty:2(May vary by batch)
• Package Includes: 
• 2 x Armchairs 
• 2 x Ottomans 
• 1 x Coffee Table 
• 2 x Back Cushions 
• 4 x Seat Cushions 
• 1 x Instruction Manual