Patio Furniture 4 Pieces Set with Soft Cushions

• If the item is in stock, your order should be dispatched within 24 hours of receipt of payment on weekdays. If you order multiple items with different shipping timeline, they may be dispatched separately. Delivery usually takes 2-5 days, depending on the destination and carrier. In the event of unforseen occurrence, the processing of your order may be delayed. However, we guarantee that your order will be processed quickly. Espago home will take all reasonable precautions to protect the product from damage in transit. However, product damage may occur during transit from the shipping facility to your home or business. If your item is damaged in transit, please contact us immediately at support@espagohome.com within 3 business days of receiving your parcel. Note any visible damage (scratches, dents, etc.) or operational damage (system not working), take digital photographs, and provide us with detailed evidence of the damage. This helps us process damage claims upon delivery to the shipping carrier. 

Shipping Methods

• All orders are shipped out via DHL or XDP.

1. We ship products throughout the UK with the exception of the Channel Islands (such as Jersey and Guernsey), the Isle of Man, the Isles of Scilly, the Shetlands, the Scottish Isles and some remote areas (such as Mallaig).

Note:
If we find that we cannot deliver to the address you entered, your order will be canceled and you will receive a reminder email. Your payment will be refunded within a few business days.

2. We do not ship to FPO, APO and PO Box addresses.

3. If the postal code starts with AB, PA, BT, JE, GY, IV, HS, PO, KA, EH, KW, PH, ZE, TR, additional shipping charges will apply. 

• After placing your order, you will receive an order confirmation email to confirm your order. Once your item has been shipped, you will receive a shipping confirmation email containing your order number, carrier information, date and time of your order, order status, and a tracking number for your shipped item. To know the exact location of your shipment, please track the item on the carrier's official website.
• Note:Please double check that you have entered the correct shipping address in your order before making payment as that is where your item would go to.We are not responsible for return shipping costs if the product does not meet your expectations or if an incorrect order is placed after the order has been shipped. 
• This product is not valid for international shipping.

Espago home assures you of consistently delivering premium home products that meet the world's highest standards for quality and safety, and are delivered on time and to specifications. If you are unsatisfied with your purchase, return it within 90 days of delivery. Please note that all returns must be unused, unwashed, undamaged and with all packaging, labels and tags intact and attached to the item.

Product returns:

We understand that an item may not meet your needs or simply not match your decor. If for any reason you are not satisfied with your purchase, you have 90 days from the date of delivery to request a return or exchange. For all eligible returns, merchandise must be unused, undamaged, and returned in its original packaging with labels and tags intact. Otherwise, the product may not be returned.

To request a return, exchange or refund, please email support@espagohome.com. Please state the reason for the return and attach a photo or video of the item. Once your request is approved, we may request a tracking number for your item. The original shipping fee will not be refunded or refunded. You are responsible for paying your own shipping costs when returning items to Espago Home. If the item cannot be shipped, we will create a return label. Upon receipt of the returned item, we will issue a full refund to the original payment (excluding shipping charges). Please note that all refunds will be processed within 7 business days. If you can't find what you're looking for in our return policy, please contact support@espagohome.com.

Order Cancellation Before item has been dispatched:

If you need to cancel your order, you must do so within 24 hours and before the item is dispatched that same day to receive your refund.

To cancel your order immediately, please contact support@espagohome.com or call support. Provide your order details such as order number, recipient name and email address. Your refund will be processed within 7 business days.

Product returned:

You can request a return label for all returned items. In order to prepare for the return, please let us know one of the following return reasons in advance. we would need photos and videos of the product and packaging.

Defective product:

If you believe you have received a faulty or defective item, we will promptly resolve the issue. Please contact support@espagohome.com before returning any item.

I received the wrong item:

We follow a careful selection procedure to ensure that each item in your order is correct, but occasionally errors may occur. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. Once you have sent item intended to be returned, please email us at support@espagohome.com with your order details. At your request, we will either send you the correct item or arrange a refund.

Items damaged in transit:

In the unlikely event that your item does not arrive in perfect condition, please refuse delivery immediately and contact us at support@espagohome.com. We will work with the shipping company to expedite your new replacement order. Alternatively, we may file a claim with the shipping carrier and request a refund after receiving confirmation.

Lost or Missing Items:

If your package is lost or appears to be lost, please email our Customer Service team at support@espagohome.com with your order number and tracking number. You will now be able to initiate a claim for your lost package. This claim will help you recover lost or missing packages. Once this process is complete, it will take up to 7 days to receive official confirmation from the shipping company.

After simple assembly, this outdoor conversation set is ready to use. Including 1 loveseat, 1 coffee table and 2 chairs, this outdoor bistro set allows you to rearrange them based on your available space. After that, the soft cushions provide you with a comfortable sitting experience. And the tempered glass coffee table keeps items within reach. No matter how long you use it outdoors, the selected materials such as colorfast hand-woven PE wicker and rustproof metal frame will always promise longer durability. If you are looking for such a product, do not hesitate to buy it!

Born for the Outdoors: The sun-protective and colorfast PE rattan as well as the heavy-duty and rustproof metal frame endow this patio furniture set with better outdoor performance, ensuring durability and longevity.

Make You Feel Cozier: Padded with high-density fillings and designed with inclined backrests, these cushioned armchairs and loveseat create a cozy outdoor seating area for gatherings. Please always keep cushions dry to prolong the service time. Due to the light avoidance and light exposure, the color of the cushions is slightly different.

Flexible Combination: The 1 coffee table, 1 loveseat and 2 armchairs allow you to arrange this 4-piece outdoor conversation set in any configuration that suit your space, which gives you multiple choices.

Rectangular Coffee Table: Whether you're enjoying a morning cup of coffee or hosting a cocktail party, this tempered glass table provides a beautiful surface for your beverages and snacks.

Shipment and Maintenance: This 4 pieces patio furniture set will be delivered in two packages, which may arrive at different times. The premium tempered glass facilitates easy cleaning. Besides, if you wanna wash the cushion covers, just unzip and remove them for convenient cleaning.

• Color of Cushion: Beige
• Color of Rattan: Mix Brown
• Material: PE Rattan, Metal, Tempered Glass
• Dimension of Table: 90 x 50 x 44 cm (L x W x H)
• Dimension of Each Chair: 63 x 62 x 75 cm (L x W x H)
• Dimension of Loveseat: 120 x 62 x 75 cm (L x W x H)
• Seat Height: 32 cm
• Armrest Height: 62 cm
• Dimension of Each Back Cushion: 60 x 46 x 15 cm (L x W x Thickness)
• Dimension of Each Seat Cushion: 58 x 48 x 8 cm (L x W x Thickness)
• Dimension of Loveseat Seat Cushion: 115 x 48 x 8 cm (L x W x Thickness)
• Net Weight of Table: 8 kg
• Net Weight of Each Chair: 7 kg
• Net Weight of Loveseat: 11 kg
• Weight Capacity of Table: 45 kg
• Weight Capacity of Each Chair: 180 kg
• Weight Capacity of Loveseat: 360 kg
• Box Qty:2(May vary by batch)
• Package Includes:
• 1 x Table
• 1 x Loveseat
• 2 x Chairs
• 1 x Loveseat Seat Cushion
• 2 x Seat Cushions
• 4 x Back Cushions
• 1 x Instruction