An Anti-tipping Mechanism on a 5-Tier Industrial Bookshelf (Shipped from the UK)

• If the item is in stock, your order should be dispatched within 24 hours of receipt of payment on weekdays. If you order multiple items with different shipping timeline, they may be dispatched separately. Delivery usually takes 2-5 days, depending on the destination and courier. In the event of unforseen occurrence, the processing of your order may be delayed. However, we guarantee that your order will be processed quickly. Espago home will take all reasonable precautions to protect the product from damage in transit. However, product damage may occur during transit from the shipping facility to your home or business. If your item is damaged in transit, please contact us immediately at support@espagohome.com within 3 business days of receiving your parcel. Note any visible damage (scratches, dents, etc.) or operational damage (system not working), take digital photographs, and provide us with detailed evidence of the damage. This helps us process damage claims upon delivery to the shipping carrier. 

Shipping Methods & Procedures

• All orders are shipped out via DHL,Top ship,GIG etc. or local dispatch couriers.
• We ship products throughout Nigeria except some remote areas .
• If we find that we cannot deliver to the address you entered, your order will be canceled and you will receive a reminder email. Your payment will be refunded within a few business days.
• In some cases doorstep delivery might not be avaliable(for customers living outside Lagos) ,in that case you might have to go pick up your item at a collection point close to you.
• We do not ship to  PO Box addresses.
• After placing your order, you will receive an order notification to confirm your order. Once your item has been shipped, you will receive a shipping notification containing your order number, carrier information, date and time of your order, order status,  for your shipped item depending on the courier. To know the exact location of your shipment, please contact support.

Note:Please double check that you have entered the correct shipping address in your order before making payment as that is where your item would go to.We are not responsible for return shipping costs if the product does not meet your expectations or if an incorrect order is placed by you after the order has been shipped. 

This product is valid for international shipping,shipping cost will apply ,please contact support for more information.

• Espago home assures you of consistently delivering premium home and sanitary ware products that meet the world's highest standards for quality and safety, and are delivered on time and to specifications. If you are unsatisfied with your purchase, return it within 3 working days after delivery. Please note that all returns must be unused, unwashed, undamaged and with all packaging, labels and tags intact and attached to the item.

Product returns:

We understand that an item may not meet your needs or simply not match your decor. If for any reason you are not satisfied with your purchase and do not wish for a refund, you have 10 working days from the date of delivery to request a return and exchange. For all eligible returns, merchandise must be unused, undamaged, and returned in its original packaging with labels and tags intact. Otherwise, the product may not be returned.

To request a return, exchange or refund, please email support@espagohome.com. Please state the reason for the return and attach a photo or video of the item. Once your request is approved, we may request a tracking number/delivery detials for your item. The original shipping fee will not be refunded. You are responsible for paying your own shipping costs when returning items to Espago Home. If the item cannot be shipped, we will create a return label. Upon receipt of the returned item, we will issue a full refund to the original payment (excluding shipping charges). Please note that all refunds will be processed within 7 business days. If you can't find what you're looking for in our return policy, please contact support@espagohome.com.

order cancellation:
Order Cancellation Before Shipment:

If you need to cancel your order, you must do so within 24 hours and before the item is dispatched that same day to receive your refund.
To cancel your order immediately, please contact support@espagohome.com or call customer service. Give your order details such as order number, recipient name and email address and your refund will be processed within 7 business days.

Canceling an order after it has been dispatched:

If you need to cancel within 24 hours of placing your order or after but before the item has been delivered, you will receive a refund less for  restocking & shipping,the fee ranges from £15-£25(depending on the size of item and location).

Upon confirmation of the returned merchandise, your refund, less a flat recall fee, will be credited to your original payment account within 7 business days.

Defective product:

If you believe you have received a faulty or defective item, we will promptly resolve the issue. Please contact support@espagohome.com before returning any item.  

I received the wrong item:

We follow a careful selection procedure to ensure that each item in your order is correct, but occasionally errors may occur. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. Once you have sent the item intended to be returned, please email us at support@espagohome.com with your order details. At your request, we will either send you the correct item or arrange a refund.

Items damaged in transit:

In the unlikely event that your item does not arrive in perfect condition, please refuse delivery immediately and contact us at support@espagohome.com. We will work with the shipping company to expedite your new replacement order. Alternatively, we may file a claim with the shipping carrier and request a refund after receiving confirmation.

Lost or Missing Items:

If your package is lost or appears to be lost, please email our Customer Service team at support@espagohome.com with your order number/delivery details.You will now be able to initiate a claim for your lost package. This claim will help you recover lost or missing packages. Once this process is complete, it will take up to 7 working days to recieve official confirmation from the shipping company. 

Direct bank transfers ,debit card,apple pay,credit card.

Made of high-quality cellular board and iron, our 5-tier storage bookshelf is sturdy and durable for a long-time use. Equipped with anti-tip fittings, the bookcase can be anchored to the wall so as to avoid wobbling or tipping. And the X-shaped bracket at the back can reinforce its frame. This multipurpose shelf can be used as a bookcase, flower stand or display rack for holding books, photo frames, plants, etc. It can be widely used in the living room, bedroom, kitchen and many other places.

 

Large Storage Space: This bookshelf has 5 open shelves with a distance of 35cm between each layer, maximizing the use of vertical space to meet your storage and display needs. The ladder shelf can be used to place books, potted plants, photo frames, handicrafts or other items you want to put.

Well-selected Materials: Made of durable cellular board and sturdy iron pipes, our 5-tier bookshelf can withstand heavy loads without being easily bent or deformed. Each shelf can hold up to 20kg. The powder-coated metal surface is not easy to rust, which greatly extends the service life.

Sturdy and Stable Structure: This storage bookcase is equipped with anti-toppling device, which can be firmly fixed to the wall with screws to ensure safe use. The X-shaped bracket at the back provides extra stability to ensure that the shelf unit is not easy to wobble.

Vintage Industrial Style: Simple lines and retro wood grain create a unique charm, making the display rack shelf a perfect complement to various styles of decoration. This freestanding bookcase can be used as a storage shelf, flower stand or display rack, which is an ideal choice for study, living room, kitchen, office and other places.

Easy to Assemble and Clean: With all the accessories and easy-to-understand instructions, you can assemble this multipurpose storage shelving unit effortlessly with the help of the tools provided. In addition, you can easily wipe the dust off the surface with just a soft cloth.

• Color: Black + Rustic Brown
• Materials: Cellular Board + Iron
• Overall Dimension: 120 x 32 x 178 cm (L x W x H)
• Net Weight: 20 kg
• Weight Capacity of Each Shelf: 20 kg
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• Package Includes:
• 1 x 5-Tier Storage Bookshelf
• 1 x Instruction Manual