4 Seater Rattan Garden Furniture Set with Cushioned Sofa(Shipped from the UK)

• If the item is in stock, your order should be dispatched within 24 hours of receipt of payment on weekdays. If you order multiple items with different shipping timeline, they may be dispatched separately. Delivery usually takes 2-5 days, depending on the destination and carrier. In the event of unforseen occurrence, the processing of your order may be delayed. However, we guarantee that your order will be processed quickly. Espago home will take all reasonable precautions to protect the product from damage in transit. However, product damage may occur during transit from the shipping facility to your home or business. If your item is damaged in transit, please contact us immediately at support@espagohome.com within 3 business days of receiving your parcel. Note any visible damage (scratches, dents, etc.) or operational damage (system not working), take digital photographs, and provide us with detailed evidence of the damage. This helps us process damage claims upon delivery to the shipping carrier. 

Shipping Methods

• All orders are shipped out via DHL or XDP.

1. We ship products throughout the UK with the exception of the Channel Islands (such as Jersey and Guernsey), the Isle of Man, the Isles of Scilly, the Shetlands, the Scottish Isles and some remote areas (such as Mallaig).

Note:
If we find that we cannot deliver to the address you entered, your order will be canceled and you will receive a reminder email. Your payment will be refunded within a few business days.

2. We do not ship to FPO, APO and PO Box addresses.

3. If the postal code starts with AB, PA, BT, JE, GY, IV, HS, PO, KA, EH, KW, PH, ZE, TR, additional shipping charges will apply. 

 

AREA	Postcode district	Shipping fee
Aberdeen	AB10-16, AB21-25	£10
Aberdeen	AB30-35, AB39, AB41-43, AB51-53	£10
Argyll	PA20-33, PA35-38, PA49, PH30-39, PH49, PH50, FK20	£10
Argyll	PA62-72, PA74-75, PA80, PH40	£10
Argyll	PA34, PA41-48, PH42-44	£10
Argyll	PA60-61, PA73, PA76-78	£10
Carrickfergus	BT1-9, BT10-44, BT51-58, BT62-67	£10
Highlands	IV1-3, IV12, IV30, IV36, KW14	£10
Highlands	IV4-11, IV13-28, IV31-32, IV40, IV52-54, IV63, KW1-13, PH20-26 AB36-38, AB44-45, AB54-56, HS1-9, IV41-49, IV51, IV55-56	£10
Isle of Wight	PO30-41	£10
Kilmarnock	KA27-28	£10
Livingston	EH35-40, EH42-46, TD1-8, TD10-14	£10
Omagh	BT45-49, BT60-61, BT68-82, BT92-94	£10
Orkney	KW15-17	£10
Perth	DD6-11, KY9-10, KY14-16, PH6-16, FK14, FK21	£10
Perth	PH17-19, FK18-19	£10
Northern Ireland	BT1 to BT17 and part of BT29	£10
Shetland	ZE1-3	£10

 

 

• After placing your order, you will receive an order confirmation email to confirm your order. Once your item has been shipped, you will receive a shipping confirmation email containing your order number, carrier information, date and time of your order, order status, and a tracking number for your shipped item. To know the exact location of your shipment, please track the item on the carrier's official website.
• Note:Please double check that you have entered the correct shipping address in your order before making payment as that is where your item would go to.We are not responsible for return shipping costs if the product does not meet your expectations or if an incorrect order is placed after the order has been shipped. 
• This product is not valid for international shipping.

• Espago home assures you of consistently delivering premium home products that meet the world's highest standards for quality and safety, and are delivered on time and to specifications. If you are unsatisfied with your purchase, return it within 90 days of delivery. Please note that all returns must be unused, unwashed, undamaged and with all packaging, labels and tags intact and attached to the item.

Product returns:

We understand that an item may not meet your needs or simply not match your decor. If for any reason you are not satisfied with your purchase, you have 90 days from the date of delivery to request a return or exchange. For all eligible returns, merchandise must be unused, undamaged, and returned in its original packaging with labels and tags intact. Otherwise, the product may not be returned.

To request a return, exchange or refund, please email support@espagohome.com. Please state the reason for the return and attach a photo or video of the item. Once your request is approved, we may request a tracking number for your item. The original shipping fee will not be refunded or refunded. You are responsible for paying your own shipping costs when returning items to Espago Home. If the item cannot be shipped, we will create a return label. Upon receipt of the returned item, we will issue a full refund to the original payment (excluding shipping charges). Please note that all refunds will be processed within 7 business days. If you can't find what you're looking for in our return policy, please contact support@espagohome.com.

Order Cancellation Before item has been dispatched:

If you need to cancel your order, you must do so within 24 hours and before the item is dispatched that same day to receive your refund.
To cancel your order immediately, please contact support@espagohome.com or call support. Provide your order details such as order number, recipient name and email address. Your refund will be processed within 7 business days.

Canceling an order after it has been dispatched:

If you need to cancel within 24 hours of placing your order but before the item has been delivered, you will receive a refund less a flat restocking fee of £15. Upon receipt of the returned merchandise, your refund, less a flat recall fee, will be credited to your original payment account within 7 business days.

Product returned:

You can request a return label for all returned items. In order to prepare for the return, please let us know one of the following return reasons in advance. we would need photos and videos of the product and packaging.

Defective product:

If you believe you have received a faulty or defective item, we will promptly resolve the issue. Please contact support@espagohome.com before returning any item.  

I received the wrong item:

We follow a careful selection procedure to ensure that each item in your order is correct, but occasionally errors may occur. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. Once you have sent item intended to be returned, please email us at support@espagohome.com with your order details. At your request, we will either send you the correct item or arrange a refund.

Items damaged in transit:

In the unlikely event that your item does not arrive in perfect condition, please refuse delivery immediately and contact us at support@espagohome.com. We will work with the shipping company to expedite your new replacement order. Alternatively, we may file a claim with the shipping carrier and request a refund after receiving confirmation.

Lost or Missing Items:

If your package is lost or appears to be lost, please email our Customer Service team at support@espagohome.com with your order number and tracking number. You will now be able to initiate a claim for your lost package. This claim will help you recover lost or missing packages. Once this process is complete, it will take up to 7 days to receive official confirmation from the shipping company. 

This 4 seater rattan sofa set is great for you to enjoy outdoor leisure time. Including 1 three-seat sofa, 1 ottoman and 1 coffee table, our patio furniture set will perfectly satisfy your needs during outdoor activities. Solid steel frame with X-shaped base ensures high stability and strong weight capacity. Moreover, premium rattan material featuring sunlight and fading resistance enables the furniture set to serve you for a long time. Cushions with zippered design allow you to easily remove the cover and wash it. (Due to the light avoidance and light exposure, the color of the cushions is slightly different). And high-density sponge offers you comfortable sitting experience. It will be a great garden corner sofa set for you and friends to communicate with each other outdoors.
 
Sturdy Structure and Premium Rattan: The frame of sofa, ottoman and coffee table is made of heavy-duty steel which is wrapped with exquisite rattan. Therefore, this patio furniture set features strong weight capacity and good durability. The rattan surface also resists to heavy sunlight and high temperature.
Cozy Seat and Elastic Cushions: The corner sofa with high backrest and curved armrest offers extra comfort. And our garden sofa set is equipped with 2 seat cushions and 3 back cushions which possess high density. Additionally, the rope connector can fix cushion to the ottoman and zippered design ensures easy removal and maintenance. Note: Please always keep cushions dry to prolong the service time.
Tempered Glass Coffee Table: The coffee table provides spacious space for you to put daily items, such as drinks, books, plants, snacks and so on. What's more, the tempered glass tabletop is sturdy enough and not easy to be scratched. And its smooth surface makes daily cleaning much easier.
Elegant Appearance and Wide Application: The rattan garden furniture set adds a piece of elegance to your resting place and the attractive appearance makes the patio sofa set fit with places of any styles. All-weather resistance and appealing look of this outdoor furniture set make it ideal for various occasions, such as poolside, backyard and garden.
Easy Assembly and Flexible Combination: With clear instruction and complete hardware kits, the installation is quite easy. And the sofa, ottoman and coffee table can be separately used or combined in different ways according to your needs. (Please do not tighten all the screws until all the holes are aligned to facilitate the installation.)

• Total net weight: 22kg
• Net weight of sofa: 12kg
• Net weight of ottoman: 4kg
• Net weight of coffee table: 6kg
• Color of rattan: Mixed brown
• Color of cushion: Off-white/grey
• Weight capacity of sofa: 360kg
• Weight capacity of ottoman: 180kg
• Weight capacity of coffee table: 45kg
• Height from ground to sofa seat: 42cm
• Height from ground to armrest: 63cm
• Material: Rattan, steel, fabric, sponge, tempered glass
• Dimension of sofa: 153 x 60 x 83cm (L x W x H)
• Dimension of ottoman: 50 x 50 x 42cm (L x W x H)
• Dimension of coffee table: 70 x 40 x 38cm (L x W x H)
• Dimension of small seat cushion: 50 x 50 x 5cm (L x W x Thickness)
• Dimension of back cushion: 53 x 44 x 10cm (L x W x Thickness)
•  
• Package includes:
• 1 x 3-Seater sofa
• 1 x ottoman
• 1 x coffee table
• 3 x Back cushions
• 2 x Seat cushions
• 1 x Instruction