4 Pieces Outdoor Furniture Set with Extra Pillows (Shipped from the UK)

• If the item is in stock, your order should be dispatched within 24 hours of receipt of payment on weekdays. If you order multiple items with different shipping timeline, they may be dispatched separately. Delivery usually takes 2-5 days, depending on the destination and carrier. In the event of unforseen occurrence, the processing of your order may be delayed. However, we guarantee that your order will be processed quickly. Espago home will take all reasonable precautions to protect the product from damage in transit. However, product damage may occur during transit from the shipping facility to your home or business. If your item is damaged in transit, please contact us immediately at support@espagohome.com within 3 business days of receiving your parcel. Note any visible damage (scratches, dents, etc.) or operational damage (system not working), take digital photographs, and provide us with detailed evidence of the damage. This helps us process damage claims upon delivery to the shipping carrier. 

Shipping Methods

• All orders are shipped out via DHL or XDP.

1. We ship products throughout the UK with the exception of the Channel Islands (such as Jersey and Guernsey), the Isle of Man, the Isles of Scilly, the Shetlands, the Scottish Isles and some remote areas (such as Mallaig).

Note:
If we find that we cannot deliver to the address you entered, your order will be canceled and you will receive a reminder email. Your payment will be refunded within a few business days.

2. We do not ship to FPO, APO and PO Box addresses.

3. If the postal code starts with AB, PA, BT, JE, GY, IV, HS, PO, KA, EH, KW, PH, ZE, TR, additional shipping charges will apply. 

 

AREA	Postcode district	Shipping fee
Aberdeen	AB10-16, AB21-25	£10
Aberdeen	AB30-35, AB39, AB41-43, AB51-53	£10
Argyll	PA20-33, PA35-38, PA49, PH30-39, PH49, PH50, FK20	£10
Argyll	PA62-72, PA74-75, PA80, PH40	£10
Argyll	PA34, PA41-48, PH42-44	£10
Argyll	PA60-61, PA73, PA76-78	£10
Carrickfergus	BT1-9, BT10-44, BT51-58, BT62-67	£10
Highlands	IV1-3, IV12, IV30, IV36, KW14	£10
Highlands	IV4-11, IV13-28, IV31-32, IV40, IV52-54, IV63, KW1-13, PH20-26 AB36-38, AB44-45, AB54-56, HS1-9, IV41-49, IV51, IV55-56	£10
Isle of Wight	PO30-41	£10
Kilmarnock	KA27-28	£10
Livingston	EH35-40, EH42-46, TD1-8, TD10-14	£10
Omagh	BT45-49, BT60-61, BT68-82, BT92-94	£10
Orkney	KW15-17	£10
Perth	DD6-11, KY9-10, KY14-16, PH6-16, FK14, FK21	£10
Perth	PH17-19, FK18-19	£10
Northern Ireland	BT1 to BT17 and part of BT29	£10
Shetland	ZE1-3	£10

 

 

• After placing your order, you will receive an order confirmation email to confirm your order. Once your item has been shipped, you will receive a shipping confirmation email containing your order number, carrier information, date and time of your order, order status, and a tracking number for your shipped item. To know the exact location of your shipment, please track the item on the carrier's official website.
• Note:Please double check that you have entered the correct shipping address in your order before making payment as that is where your item would go to.We are not responsible for return shipping costs if the product does not meet your expectations or if an incorrect order is placed after the order has been shipped. 
• This product is not valid for international shipping.

• Espago home assures you of consistently delivering premium home products that meet the world's highest standards for quality and safety, and are delivered on time and to specifications. If you are unsatisfied with your purchase, return it within 90 days of delivery. Please note that all returns must be unused, unwashed, undamaged and with all packaging, labels and tags intact and attached to the item.

Product returns:

We understand that an item may not meet your needs or simply not match your decor. If for any reason you are not satisfied with your purchase, you have 90 days from the date of delivery to request a return or exchange. For all eligible returns, merchandise must be unused, undamaged, and returned in its original packaging with labels and tags intact. Otherwise, the product may not be returned.

To request a return, exchange or refund, please email support@espagohome.com. Please state the reason for the return and attach a photo or video of the item. Once your request is approved, we may request a tracking number for your item. The original shipping fee will not be refunded or refunded. You are responsible for paying your own shipping costs when returning items to Espago Home. If the item cannot be shipped, we will create a return label. Upon receipt of the returned item, we will issue a full refund to the original payment (excluding shipping charges). Please note that all refunds will be processed within 7 business days. If you can't find what you're looking for in our return policy, please contact support@espagohome.com.

Order Cancellation Before item has been dispatched:

If you need to cancel your order, you must do so within 24 hours and before the item is dispatched that same day to receive your refund.
To cancel your order immediately, please contact support@espagohome.com or call support. Provide your order details such as order number, recipient name and email address. Your refund will be processed within 7 business days.

Canceling an order after it has been dispatched:

If you need to cancel within 24 hours of placing your order but before the item has been delivered, you will receive a refund less a flat restocking fee of £15. Upon receipt of the returned merchandise, your refund, less a flat recall fee, will be credited to your original payment account within 7 business days.

Product returned:

You can request a return label for all returned items. In order to prepare for the return, please let us know one of the following return reasons in advance. we would need photos and videos of the product and packaging.

Defective product:

If you believe you have received a faulty or defective item, we will promptly resolve the issue. Please contact support@espagohome.com before returning any item.  

I received the wrong item:

We follow a careful selection procedure to ensure that each item in your order is correct, but occasionally errors may occur. You can keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. Once you have sent item intended to be returned, please email us at support@espagohome.com with your order details. At your request, we will either send you the correct item or arrange a refund.

Items damaged in transit:

In the unlikely event that your item does not arrive in perfect condition, please refuse delivery immediately and contact us at support@espagohome.com. We will work with the shipping company to expedite your new replacement order. Alternatively, we may file a claim with the shipping carrier and request a refund after receiving confirmation.

Lost or Missing Items:

If your package is lost or appears to be lost, please email our Customer Service team at support@espagohome.com with your order number and tracking number. You will now be able to initiate a claim for your lost package. This claim will help you recover lost or missing packages. Once this process is complete, it will take up to 7 days to receive official confirmation from the shipping company. 

This 4 pcs patio furniture set provides you with the perfect combination of functionality and comfort, allowing to you built up an ideal space for leisure moment. Consists of weather-resistant PE rattan and heavy-duty metal frame, this outdoor sofa set offers long-lasting company for you and your family. Meanwhile, the soft cushions and pillows bring the comfort to the next level. Besides, you can easily take off the zippered covers if you’d like a cleaning. More importantly, this set, including a lounge sofa, a loveseat sofa, a single sofa as well as a coffee table, boasts numerous combination methods for you to arrange for different purposes. And the coffee table with tempered glass tabletop is suitable for foods, drinks and beautiful ornaments. You will sure have good experience with this versatile outdoor furniture set!

 

Free Combination: The patio furniture set comes in 4 pieces, including a lounge chair, a loveseat sofa, a single sofa and a tempered glass coffee table. In consequence, the sectional sofa set has various layout possibilities, allowing you to arrange the some or all of the pieces according to your preference.

Comfortable Seat with Cushions: Designed with wide seats, ergonomic armrests and backrests, the wicker furniture set can accommodate several users and give them a comfortable experience. Meanwhile, with thick-padded seat cushions and sofa back pillows, the ergonomic sofas can better relieve the fatigue and stress. Note: Please always keep cushions dry to prolong the service time. Due to the light avoidance and light exposure, the color of the cushions is slightly different.

All-weather Rattan and Sturdy Frame: Made of weather-resistant PE rattan and powder-coated metal material, this patio sofa set boasts superior durability especially for outdoor use. There is no need to worry about rusting, cracking or fading. Besides, with heavy duty metal, well-crafted structure and non-slip foot pads, it features excellent stability.

Multi-scene Application: With great quality and elegant appearance, the rattan sofa set is an good addition to your patio, yard, poolside or garden. It’s great for you to spend your time chatting with friends, appreciating the beautiful scenery as well as having family events in some special occasions.

Delivery and Assembly: The 4pcs patio furniture set is packed in 3 separated boxes, which may not arrive at the same time. Please do not tighten all the screws until all the holes are aligned to facilitate the installation.

• Color of PE Rattan: Mix Grey
• Color of Cushion: Grey/White
• Material: PE Rattan, Metal, Tempered Glass, Polyester Fabric, Sponge
• Overall Dimension of Loveseat: 119 x 70 x 76 cm (L x W x H)
• Overall Dimension of Single Sofa: 66 x 67 x 76 cm (L x W x H)
• Overall Dimension of Lounge Sofa: 140 x 60 x 76 cm (L x W x H)
• Dimension of Coffee Table: 92 x 55 x 43 cm (L x W x H)
• Dimension of Seat Cushion of Single Sofa: 54 x 50 x 7 cm (L x W x Thickness)
• Dimension of Seat Cushion of Loveseat: 113 x 50 x 7 cm (L x W x Thickness)
• Dimension of Seat Cushion of Lounge Sofa: 123 x 60 x 7 cm (L x W x Thickness)
• Dimension of Back Cushion: 60 x 45 x 15 cm (L x W x Thickness)
• Armrest Height: 60 cm
• Seat Height: 35 cm
• Net Weight of Single Sofa: 10 kg
• Net Weight of Loveseat: 14 kg
• Net Weight of Lounge Sofa: 14 kg
• Net Weight of Coffee Table: 11 kg
• Weight Capacity of Single Sofa: 180 kg
• Weight Capacity of Loveseat: 360 kg
• Weight Capacity of Lounge Sofa: 360 kg
• Weight Capacity of Coffee Table: 75 kg
• Weight Capacity of Second Layer of Coffee Table: 15 kg
•  
• Package Includes:
• 1 x Single Sofa
• 1 x Loveseat
• 1 x Lounge Sofa
• 1 x Coffee Table
• 1 x Single Sofa Seat Cushion
• 1 x Loveseat Seat Cushion
• 1 x Lounge Sofa Seat Cushion
• 4 x Back Cushions
• 1 x Instruction Maunal